Veterinary Websites, eCommerce, Intranets

VetWeb STORE includes cutting-edge marketing features that, when configured and used properly, will generate new traffic to your site AND increase average order size.

The tools and methods you use will depend on whether you sell to anyone, or just to your own clients.

If you want to sell to your own clients only, here are some traffic-generating tips:

• Put a sign on the entrance and exit doors announcing "Shop Online..." *
• Hang a large banner in the waiting room: "SHOP ONLINE at www.yourdomain.com" *
• Offer brochures near the checkout area of your practice announcing your online store *
• Create a link from your website to the online store. Consider using an image as a link, such as an image of a shopping cart. We have images you can use. Ask us.
• Announce your website and online store on all invoices, statements, correspondence, and in company-related email signatures.
• Put a refill sticker on all products before packing and shipping (i.e. 1/2" x 2" sticker "Get your refill at www.yourwebsite.com") *
• Heavily use the Newsletter Feature found in your VetWeb STORE,
• Create Coupons - A "Free shipping" or "$2 off" coupon could work magic just before flea and tick season. Use the Newsletter Feature to announce the coupon to shoppers already in your system.
• Word of mouth: The entire staff must know of the store and be confident about recommending it to clients. This applies especially to the reception team and anyone answering the phones. Doctors mentioning the store during the exam couldn't hurt either.
• An eMail Announcement of the online store to all clients for whom you have an email address; a postcard via snail-mail to all other clients
• Heavy use of the Cross-sell / Up-sell features found in your VetWeb STORE - Call us for training on this powerful feature
• Advertise all available product rebates ($10 off 12pk, etc.). Remind shoppers that the rebates are not available from other online shops.
• Post the available FDA video and warning about online pet pharmacies. Ask us how to get this setup for you.
• Use of 'suggested items' during checkout - Fully automatic - "Shoppers who bought the items in your cart also bought..." - Must be activated. Ask us how.
• Market Product Specials on storefront - Bestsellers, New Items, Featured items, Sale items
• Advertise savings compared to MSRP - (i.e. Regular Price: $49, Our Price: $39, You save $10.00)
• Offer multiple payment methods: All major credit cards, Google checkout, PayPal, Amazon Checkout, Local Pickup/Pay at counter.
• Offer multiple shipping methods: Offer both cheap ("I can wait for it") shipping options and expensive ("I need it yesterday") options such as overnight AM delivery with same-day shipping
• Try to offer a "Free Shipping" opportunity (i.e. "Free Shipping on orders over $49.00")
• Clearly state your privacy policy and sale terms and conditions including your payment, shipping, return and exchange policies.We have templates to help you with this.
• Provide an easy way for shoppers to contact from the storefront, such as your phone number or an online form.

If you want to sell to all internet shoppers, then do all of the above plus the following:

• Offer Gift Certificates Online - we have built-in support for Gift Certificates
• Generate a XML Sitemap and upload it to Google, Yahoo!, Bing, etc. - VetWeb STORE has a built-in tool to accomplish. Ask us how.
• Treat each product page like it is a stand-alone website - Offer thorough descriptions, high quality images, and complete all META content data.
• Generate Product HTML Pages - VetWeb STORE has a built-in tool that automates this
• Create Custom Page META Data - Tools built-right-in to your VetWeb STORE. Ask us how.
• Create/Manage GoogleBase Feed - Tools built-right-in to your VetWeb STORE. Ask us how.
• Create/Manage Shopping.com Feed - Tools built-right-in to your VetWeb STORE. Ask us how.
• Create/Manage Shopzilla Feed - Tools built-right-in to your VetWeb STORE. Ask us how.
• Create/Manage Yahoo! Shopping Feed - Tools built-right-in to your VetWeb STORE. Ask us how.
• Create a Facebook Page for your store, then use our built-in support for Facebook's ShopBuddy to display products on your Facebook page! Product images link right to your store.
• Carefully monitor and manage product pricing and shipping charges as you are competing in a fierce industry. If on their first visit to your online store a shooper sees stale data, they are never coming back. No second chance for a first impression.
• Pay-per-click Marketing - Needed and recommended only for specialty products.

We offer services that will do most of what is recommended above, or we will train you how to do it. Call us with your needs and questions.

*We now offer a "Jump-Start Marketing Kit" that includes some of the materials described above. Please see this announcement.

Introducing VetWeb WAREHOUSE, a fulfillment service for users of VetWeb STORE.

Some eCommerce solutions require that you fulfill from your own inventory.  Other eCommerce solutions require that you outsource fulfillment.  Now, for the first time ever, veterinarians can have one eCommerce solution that does both.

Introducing, VetWeb WAREHOUSE.  With VetWeb STORE + VetWeb WAREHOUSE, you can decide...item-by-item...which items you will ship and which you will outsource.  This allows you to maximize profits by shipping from your own inventory, while at the same time increasing average order size (and therefore, profits) by also offering items you do not normally stock.  We can provide fulfillment for FDA and EPA-approved pharmaceuticals, therapeutic diets and PCAB accredited compounded medications to pet owners on behalf of veterinary clinics. We have combined forces with a national fulfillment company who is already partnered with more than 1,000 veterinary hospitals in the US to provide a simple, safe, and cost effective method to meet customer expectations for convenience, service and competitive prices.

The concept is simple:  Pet owners can purchase pet meds, diets and other products from their veterinary hospital's customized online storefront, and we provide turn-key fulfillment of these orders while allowing the hospital to keep a gross margin on each order.  Our pharmacy complies with the licensing, accreditation and flow of funds requirements of all 48 continental US states. And we are a direct authorized distributor of Novartis, Pfizer, Bayer, Merial, Hills, Lilly, Ceva, Nutramax and other major manufacturers.

VetWeb STORE makes it easy to give your clients the support they want.

• Private client account area - clients can view entire purchase history and current order status
• Wishlist & Registry feature
• Language Translator - Create your store in English, and shoppers can view it in any language they choose.
• Quickly process phone and mail orders
• Group clients for discounts, or to limit product offerings
• Intelligent Product & Category search
• Newsletter Signup and creation tool
• Custom Account data fields, Custom Order data fields
• Checkout w/o an account
• Checkout w/account to expedite future purchases
• Newsletter Opt-in/Opt-out feature
• Custom emails: Client receives an email when they first sign-up, place a new, and when an order status is updated. Emails can be fully customized.
• Rewards Points for loyal shoppers
• Coupons/Discounts can be created for a single client, all clients, or a group of clients,
• Export clients for use w/external applications

Fulfilling orders is fast and simple with VetWeb STORE.

• Email notification of new orders to shop admins
• Searchable transaction screen lists all (new & fulfilled) orders
• Search/Sort orders by date, client name, status
• Apply default statuses to orders (i.e. "Pending Vet Review"),
• Create custom statuses, (i.e. "Order denied. Pet needs a heartworm test. Please call us.")
• See client's name, pet's name and product being ordered on a single screen for easy and quick qualifying.
• Print packing slips
• Process credit card automatically during checkout or manually using your own systems
• Email notification to shopper of status updates (i.e. "Your order has shipped!")
• Outsource fulfillment for some items while fulfilling other items from your own inventory
• Support for partial shipments
• Ability to modify order (items, quantity, prices, shipping charges, etc.) before fulfilling
• Delegate roles - Assign the fulfillment responsibility to a staffer w/o giving them access to other areas of the backend, such as product pricing.

Get the data you want. Get the data you need.

• Dynamic Graphs Reporting
• eCommerce, sales and store activity report
• Website statistics
• Integrated support for Google Analytics and Analytics ecom.
• Export any data to use w/an external reporting tool, such as Excel
• See sales data for years past
• See sales data by client
• List top selling products and categories
• List top viewed products and categories
• See "referrers" - Tells you where your shoppers are coming-in from
• Revenue breakdown - Product revenue vs. Tax revenue vs. Shipping revenue
• See sales data for any day / month / year
• Restrict Administrator access to reporting areas

VetWeb STORE offers more ways to get paid than any other veterinary eCommerce solution.  We support virtually every payment method known.  Regardless of the mechanism you choose to get paid, all revenue goes straight to you. No middle man!

• Real-Time Credit Card Authorization or manually process cards using your existing systems
• 60+ Real-Time Credit Card Processors Supported (see list)
• PayPal, Google Checkout, Checkout by Amazon all natively supported
• Non real-time options including telephone, mail order, Local pickup (pay at counter) and PO.
• Offline credit card processing
• Fully PCI/CISP Compliant (our competitors don't even what this means)
• Set Minimum order quantity
• Sell & Accept Gift Certificates
• Full Quickbooks integration (w/3rd-party software)

Get started fast with our product catalog already pre-loaded with 500+ items including all of the most popular Flea & Tick treatments, Heartworm treatments, Pain medications and diets.  All pre-loaded items included high-quality images and thorough product descriptions. All you have to do is activate and price the items you wish to sell.  Add as many new items as you like.

Product Management Features:

• Offer Unlimited Products and Categories
• Short and Long Product Descriptions
• Custom Product Attributes
• Multiple Product Images
• Multiple Product Options
• Easily tag a product as "Featured" or "New" to have it appear on the frontpage
• Place single products in multiple categories (i.e. Sentinel in both the Flea & Tick category AND Heartworm category),
• Set inventory levels
• Optionally enforce inventory (no sales once in-stock quantity hits 0)
• Sell digital goods (books, documents, other downloadable products)
• Easy Export to Excel for bulk product management
• Dispensing Fee support
• Retail Price / Our Price / Sale Price Support
• Full META support at the product level
• Restrict sales of certain items to particular clients or client groups
• Sell diets - Full support for "real-time" shipping charge calculators (UPS, USPS, FedEx, etc.)
• Cross-sell products (Recommend Heartworm while they're viewing Flea & Tick, and vice versa),
• Up-sell products (Subtly suggest a higher margin alternative)
• Product Reviews (moderated by you)
• AddThis Support - Social Media Sharing
• Support to organize and search by; manufacturer, SKU, category, price, weight
• Collect sales tax (or not) item-by-item
• Offer Bulk pricing (Buy 5 and pay ...)

VetWeb STORE is a FULL FEATURED e-commerce solution that includes marketing and promotion tools to increase sales.

• Reward Points System - Shoppers can earn "points" as they buy certain products, and then use their accumulated points to buy other products.
• Tell-a-friend - Allows clients to recommend your site to their friends and colleagues.
• Product Review and Rating System - Allows shoppers to review and rate products. Comments are moderated by you before being posted.
• Coupons & Gift Certificates - Full-featured coupon and gift certificate functionality with extended features for coupons.
• Discounts - Offer discounts to a particular group of shoppers or a category of products (i.e. 20% of Toys and Supplies).
• Frontpage promotions - Bring attention to the items you want to sell with a single click.
• Cross-sell / Up-sell Features - Increase average order size by cross-selling to related products, and up-selling to higher margin products.
• Bestsellers / New Items / Sale Items / Featured - Automatically display on Frontpage for more exposure.
• Auto-recommend items based on items already in cart - "Pet owners who bought the items in your cart also bought..."
• Facebook ShopBuddy - Display products right on your practice Facebook page! Links right to your cart.
• Shopping Feeds - Built-in shopping for GoogleBase, Yahoo! Shopping, Shopping.com, Shopzille.
• Newsletter Support - Allows for shoppers to opt-in or opt-out, and for you to easily create and send newsletters.

All of these great features are included, but they may be used optionally. Use only the features you want.

For those who wish to sell heavy items, such as food, or for those who wish to use major couriers to ship their orders, VetWeb STORE integrates seamlessly with the following shippers to provide for "real-time" shipping rates:

• Canada Post
• DHL
• FedEx
• InterShipper (Great for internationally shipping large items)
• UPS
• USPS
• Auspost (you know, for those Australian orders)

We have other shipping options if you are only selling small, light-weight items.

Offer your online shoppers the kind of security they expect:

• Full HTTPS & SSL Protocol Support
• We provide secure domain (https://) for checkout
• Password protected administration area
• Administrator access limitations
• Fully PCI/CISP Compliant
• reCAPTCHA.net support
• One-way private encryption key to view credit card numbers
• Administration area lockout after X failed login attempts
• Comodo HackerProof/HackerGuardian capable (3rd-party xtra chrg)
• FraudScore Fraud Screening capable (3rd-party xtra chrg)
• Numerous "codebase" updates each year to address newly discovered vulnerabilities

You can always count on your VetWeb STORE to keep yours and your clients' data secure.

Just like the frontend is inviting and intuitive to your shoppers, the backend of VetWeb STORE is as appealing to the store administrators. 

• Highly Intuitive & Easy-to-use Administration Panel
• Content Management Tools and WYSIWYG Web (HTML) Authoring
• Unlimited Administrator Accounts
• Restrict Access to certain parts of backend by administrator
• Point and Click Settings Changes
• Drop-ship management
• Shopper (client) management
• Transaction (order) management
• Inventory (product) management
• Extensive reporting tools
• Export any data to Excel

Checkout the screenshots and the demo for a better look at the powerful backend of VetWeb STORE.

Search Engine Friendly (SEF) is a phrase used to describe a site that search engines such as Bing, Yahoo and Google can easily find and "crawl".  By crawl, we are referring the search engine's ability to figure-out what your site offers so as to make sure that your site appears in relevent search queries.

Those veterinarians who want to sell ONLY to their own clients would probably not use the SEF features.

Those veterinarians who want to sell to ANYONE will appreciate VetWeb STORE's Best-in-class SEF capabilities;

• Search Engine Friendly user-defined URL's
• Automatic HTML Page Generator - Turns your database into HTML pages that search engines can more easily find
• Automated TITLE and META Tag Generator
• Automatic XML Sitemap Generator for Google and others
• Breadcrumb Navigation and Sitemap for more effective indexing

SEF is just one of the ways VetWeb STORE will get you noticed on the web.

VetWeb STORE, our veterinary ecommerce solutions, can be customized to look and feel the way you want. Frontpage text and email templates (the emails your shoppers receive as they buy stuff) are all fully customizable too.

• Professional, sleek designs - Use one of our designs "as-is" or we can customize it to look anyway you want.
• Fully customizable look and feel - colors, headers, layout, etc. can all be changed to your liking.
• Modular design - We offer 2-column and 3-column designs; Modules such as the category list, the shopping cart, the bestsellers list, etc., can be displayed anywhere on the main page.
• External content - Full support for external links such as Facebook, Twitter, FDA Pharmacy warning pages, etc.
• Custom pages - Create your own Terms & Conditions page, Privacy policy, etc.
• No obnoxious 3rd-party branding - While some of our competitors paste their logo all over your store, we display only a simple "Powered by..." link at the bottom of your site. (and even that can be removed, if you ask).  Additionally, our name/brand does not appear in any email communications between your store and your client.

For design ideas, checkout the screenshots pages and the recent projects on the frontpage for some of the store designs we have created.

VetWeb STORE currently has 60+ integrated payment processor modules and we add more regularly. If you do not see one here that you need, feel free to contact us to make a module request. Although most processors do support multiple countries, payment processors below that are not based in the United States are marked with their countries in parenthesis.

For those processors with whom we have a relationship, we have provided a link to their site for you so you can get more information and sign-up. 

• 2000 Charge
• 2Checkout
• Amazon Simple Pay
• ASSIST (RU)
• AuthorizeNet (Recommended)
• Bank of America
• Bean Stream (CA)
• BluePay
• Cardia Shop (NO)
• Cardservice International
• CDG Commerce
• Checkout by Amazon
• Citibank CitiPayGate
• CyberSource
• DeltaPay (GR)
• DirectOne (AU)
• ECHOnline
• eProcessingNetwork
• EPSsecureNet
• eWay Gateway (AU, EU, UK, NZ)
• Fast Charge
• First Data
• FirstPay
• Google Checkout
• HSBC Secure Service (UK)
• iBill
• iDEAL (NL) (In Prooduction)
• Innovative Merchant [Intuit]
• InternetSecure
• iTransact
• JensleyPAY
• LinkPoint
• Merchant e-Solutions
• Moneris eSelect (CA, US)
• NET1 Gateway
• Netbilling
• Network Merchants NMI
• Nova
• Pay-Me-Now
• Paymentech
• PayPal Express Checkout
• PayPal Payflow Link
• PayPal Payflow Pro
• PayPal Standard (w/ IPN)
• PayPal Website Payments Pro
• PayPoint (UK)
• Paystation (NZ)
• Planet Payment
• PlugnPay
• Protx VSP (UK)
• ProxyPay3 (GR)
• Quantum Gateway
• RealEx Payment Processing (UK)
• RTWare
• Sage Payment Solutions
• SECpay (UK)
• SecurePay Network (AU)
• Setcom (ZA)
• SkipJack
• TotalTrans
• TransFirst
• uSight
• VeriSign
• Verus Card Service
• viaKlix
• VirtualMerchant
• WorldPay
• YourPay

We are experts, always available, and always passionate about your success on the web.  We won't just set-up a website and bill you month-after-month.  WE WILL HELP YOU SUCCEED!

• Online knowledgebase
• Online Ticketing System
• Toll-free telephone support
• 24/7/365 Critical Support included
• Monthly newsletter bursting with tips and advice
• U.S.-based, English-speaking and available during your work hours

VetWebSolutions.com is proud to announce support for T-Hub for VetWebSTORE.

T-HUB is an Order Manager solution designed to integrate your VetWebSTORE with QuickBooks and Shipping services such as UPS/FedEx/USPS.

Why should you use T-HUB with your VetWebSTORE?

• Do you use QuickBooks?
• Do you find yourself spending hours of time doing double data entry in many systems just to process and ship your orders?
• Would you like to use QuickBooks to manage the inventory on your VetWebSTORE?

If the answer is YES to any of the above then you ought to spend a few minutes of your time to see how T-HUB can dramatically streamline your order fulfillment process.

T-Hub is available in three versions and fully integrates with VetWebSTORE. To learn more about T-Hub and to purchase your copy now, click here.

Announce your online store and SELL MORE with a custom "Jump-Start" Marketing Kit.

The kit includes:

• A custom, 2-color, 2' x 5' banner to hang in your waiting area,
• (100) custom brochures (w/stand) describing your new online store, including your logo (if provided) and screenshots of your new online store,
• (100) 1/2" x 2" "Get your refill at www.yourpharmacy.com" stickers (to be applied to items you ship),
• (2) 8" x 10" stickers for entrance/exit door(s).  Stickers are transparent, have an image of a shopping basket, and say "Shop online at www.yourpharmacy.com".

Each kit is custom made for your practice.  The banner, brochures and stickers can use your favorite color scheme. 

The content of the brochures and product stickers can be changed anytime.  Replacement brochures and product stickers can be ordered online.

Price: $295. 2 week delivery.

Order Now